Fulfillment Associate - Document Management and Processing (Customer Service, Order Entry/Administration)

Location: USA - Ewing, New Jersey; onsite Monday-Friday, 8:30 a.m.-5:00 p.m.

Salary: $32,600-$54,650 USD per year

Company

hirify.global's CT Corporation provides document fulfillment and Service of Process support for customers.

What you will do

• Process state and customer documents using established standard operating procedures and proprietary and Microsoft applications.
• Analyze customer requests, fulfill filings and document retrieval requests, and track requests through completion.
• Respond to customer and internal questions, resolve or escalate issues, and communicate progress.
• Support Service of Process activities, process servers, customers, team members, and vendors.
• Create process documentation, support training and policy changes, and contribute to process improvement initiatives.
• Analyze data, recommend improvements, prepare reporting, and assist with special projects.

Requirements

• At least two years of customer service or related work experience.
• High school diploma or equivalent certification; some college is preferred.
• Effective written and verbal communication skills, with the ability to manage competing demands from multiple sources.
• Proficiency with Microsoft Word, Excel, and Outlook, along with excellent data entry skills.
• Strong multitasking, analytical, organizational, time-management, and problem-solving skills.
• Ability to work in a fast-paced, high-energy environment and follow security guidelines.

Culture & Benefits

• Full-time onsite work with a Monday-Friday schedule.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, commuter benefits, and tuition assistance.
• Vacation, sick time, and paid parental leave.

Hiring process

• Interviews include in-person participation and may require onsite attendance at a hirify.global office.
• AI-generated responses, virtual backgrounds, or third-party assistance during interviews are not permitted.