Case Manager Service Representative - Remote

Location: Remote

Salary: Starting at $15 per hour

Company

Healthcare services organization supporting client accounts, case management, and related service coordination.

What you will do

• Maintain complete and accurate client account records and update member information.
• Collaborate with case managers, agency representatives, authorizers, and internal teams to facilitate member enrollment and account changes.
• Manage tickets and work queues related to referrals, authorizations, transfers, holds, disconnects, and service jobs.
• Process referrals and authorization updates promptly to support accurate billing.
• Communicate service changes and potential or completed disconnects by phone, email, mail, and fax.
• Document communications, resolve record-related issues, and meet productivity and quality goals.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Zero or more years of experience.
• Basic computer skills, including working with electronic files and saving documents.
• Ability to manage time, multitask, complete tasks within specified periods, and maintain attention to detail.
• Entry-level customer service skills and a positive, cooperative, team-oriented attitude.

Nice to have

• Basic familiarity with Microsoft Outlook and Microsoft Teams.

Culture & Benefits

• Remote work arrangement with extensive computer and telephone use.
• Medical, dental, and vision insurance.
• Employer-paid basic life insurance, AD&D, disability coverage, and flexible spending accounts.
• 401(k) retirement savings plan with company match.
• Paid time off, paid parental leave, tuition reimbursement, and employee discounts.