Team Lead Operations Account Management (Healthcare Revenue Cycle)

Location: Remote, USA

Salary: $70,000–$80,000 annually plus a 3% annual bonus

Company

hirify.global provides care enablement, healthcare technology, revenue cycle management, electronic health record, analytics, and AI-supported operational solutions for healthcare providers.

What you will do

• Monitor daily operational performance, A/R days, cash performance, denial trends, accuracy measures, dashboards, and action plans for assigned clients.
• Serve as the primary operational liaison between healthcare facilities, internal delivery teams, and cross-functional partners.
• Translate client needs into operational priorities, execution plans, corrective actions, and timely issue resolution.
• Lead efforts to improve operational efficiency, optimize reimbursement, and prevent revenue leakage or service disruption.
• Manage client communication, escalations, reporting, invoicing accuracy, contract compliance, and service recovery.
• Recruit, onboard, coach, mentor, and manage the performance of direct reports.

Requirements

• Must be based in the USA; the role is remote.
• Bachelor’s degree or an equivalent combination of education and relevant experience.
• At least 5 years of experience in hospital revenue cycle functions, including billing, follow-up or collections, and claim resolution.
• Working knowledge of insurance regulations, reimbursement practices, procedure and diagnosis coding, and automated billing workflows.
• Ability to conduct complex account research, identify root causes, implement corrective actions, and resolve operational issues.
• Strong client-facing communication, critical thinking, organizational, time-management, attention-to-detail, and Microsoft Office skills.

Nice to have

• At least 2 years of Medicare hospital billing or government payer experience.
• Experience with hospital billing platforms or EHR/RCM systems such as Thrive, Epic, or Cerner.
• Advanced revenue cycle analytics, KPI reporting, denial and underpayment trend analysis, or dashboard interpretation.
• Experience with client management, escalations, service recovery, invoicing, contract compliance, or operational governance.

Culture & Benefits

• Fully remote work arrangement in the USA.
• Annual performance bonus of 3%.
• Work supporting rural, community, and other healthcare providers.
• Compliance-focused environment covering HIPAA, ERISA, equal employment opportunity laws, and other applicable regulations.