Assistant After Sales International

Location: Bayreuth, Germany

Company

hirify.global develops child-safety and lifestyle products for parents, including car seats, baby carriers, children’s furniture, and strollers.

What you will do

• Oversee international after-sales activities and manage customer and after-sales complaints.
• Process orders received by phone, email, or EDI and initiate complimentary product exchanges.
• Plan deliveries, follow up on logistical issues, and provide updates on after-sales topics.
• Repair reclaimed products, evaluate their function and quality, and handle related complaints.
• Support the internal complaints department and implement after-sales processes, structures, guidelines, and documentation.
• Support onboarding and the development of new colleagues and team members.

Requirements

• Experience in customer service, after-sales, complaints handling, or operations.
• Strong organizational and administrative skills, with the ability to manage multiple priorities independently.
• Good communication skills and a customer-oriented, proactive, solution-oriented, and detail-oriented approach.
• Experience with order processing and logistics coordination; technical understanding of product repairs or quality evaluation is beneficial.
• Good knowledge of MS Office and ERP or order management systems.
• Fluent English and German are required.

Culture & Benefits

• International environment with employees from more than 29 nations.
• Opportunities for professional and individual development in a growing business.
• Inclusive workplace focused on diversity and equal opportunities.
• Competitive salary, attractive annual leave, and discounts on hirify.global products.