Customer Service Specialist

Location: Hamburg, Germany

Company

hirify.global is a fast-growing European e-commerce company operating at the intersection of fashion and technology.

What you will do

• Resolve complex customer inquiries, claims, and high-level complaints through autonomous email-based last-level support without direct phone contact.
• Investigate root causes using extended system permissions and collaborate with Finance, Tech, and Legal.
• Drive continuous improvements based on case insights with cross-functional teams.
• Partner with QA to monitor and improve the performance of external service partners.
• Create and maintain clear English-language operational documentation.
• Own special initiatives, complex edge cases, and high-visibility projects.

Requirements

• Business-fluent German and English, both written and spoken.
• Strong analytical, logical, and problem-solving skills.
• Excellent written communication and a service-oriented mindset.
• High initiative, structured working style, and a hands-on approach.
• Ability to stay calm under pressure and collaborate effectively.
• Customer support experience is helpful but not required; motivated career changers are welcome.

Culture & Benefits

• Flat hierarchies, direct communication, and pragmatic decision-making.
• Ownership, trust, and clear responsibilities.
• Inclusive environment focused on acceptance and diverse perspectives.
• Team lunches, after-work drinks, company events, and informal opportunities to connect.
• Additional employee benefits are available through the company benefits program.

Hiring process

• Apply online through the career page.
• The recruiting team will follow up after reviewing the application.