Technical Support Specialist (AI)

Location: Hybrid in Utrecht, Netherlands

Company

hirify.global builds an AI-powered customer engagement platform that consolidates email, social media, WhatsApp, and live chat into a shared inbox.

What you will do

• Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support and Customer Success.
• Use the internal AI agent, product and database access, and LangSmith to accelerate investigation and root cause analysis.
• Collaborate with Product and Engineering to report bugs, share insights, and improve platform quality.
• Own Linear tickets from start to finish, including communication, follow-through, and documentation.
• Maintain the AI-powered knowledge base by validating content and closing information gaps.
• Follow established playbooks and prioritization frameworks during busy periods.

Requirements

• Strong problem-solving skills and an interest in complex technical challenges.
• Comfort working with APIs, web technologies, and modern SaaS products.
• Curiosity about AI tooling and the ability to use it to work more efficiently.
• Clear communication skills, including explaining complex technical information to non-technical colleagues.
• Ownership of issues through to completion and effective collaboration across departments.

Culture & Benefits

• Hybrid work with up to two months per year working abroad.
• Structured onboarding, hands-on training, and a dedicated buddy.
• Mental health support, a learning budget, and two additional days off for courses or conferences.
• 28 vacation days, pension contributions, and travel reimbursement to the Utrecht headquarters.
• Monthly internet and phone allowance, Dutch courses for international colleagues, and daily warm lunches at the Utrecht office.
• After two years, eligibility for an unpaid sabbatical of up to three months.

Hiring process

• Introductory call with the Talent team.
• Manager interview followed by a practical role-related assignment.
• Team connection with future colleagues.