SCUK Financial Support Agent, 12 Month Fixed Term Contract

Location: Redhill, United Kingdom. Full-time office work is required for the initial six-month period; hybrid working will be assessed after successful probation.

Salary: £27,500–£29,000 per year, dependent on experience.

Company

Provides motor finance to dealership networks and supports customers with their finance agreements.

What you will do

• Handle incoming and outbound calls with customers in arrears using automated and manual dialling systems.
• Provide financial signposting, guidance, and appropriate options for customers experiencing financial difficulty.
• Negotiate affordable payment plans that meet customer needs and company requirements.
• Manage customer queries, complaints, agreements, and accurate system records.
• Identify and report customer vulnerability, escalating cases to specialist champions when required.
• Apply risk policies, legislation, regulatory guidance, and Consumer Duty standards to protect customer outcomes.

Requirements

• Strong interpersonal skills and an excellent telephone manner.
• Ability to work under pressure, meet deadlines, and work both autonomously and as part of a team.
• Good planning, organisation, verbal communication, and written communication skills.
• Computer literacy and numeracy skills.
• Previous call centre or call handling experience is desirable.
• Availability for full-time office work in Redhill during the initial six-month period.

Culture & Benefits

• Supportive team environment with guidance, training, and development from a dedicated team leader.
• 25 days of annual leave plus bank holidays.
• Annual performance-based bonus and a £500 flexible benefits allowance.
• Generous pension contributions, employee assistance programme, and enhanced family-friendly policies.
• Sharesave scheme, discounted gym access, and local retail and high-street discounts.
• Standard working patterns are 9am–5pm or 10am–6pm; department hours may extend to 9am–7pm, with Saturday hours from 9am–1pm.

Hiring process

• Submit an application, answer role-related questions, and provide a CV and covering letter.
• Part-time hours may be considered following an assessment of requirements.