SCUK Financial Support Agent (Fintech)

Location: Redhill, Surrey, United Kingdom. Full-time office work is required for the initial six-month period; hybrid working may be assessed after successful probation. Department hours are 9am–7pm, with Saturday coverage from 9am–1pm.

Salary: £27,500–£29,000 per year, dependent on experience.

Company

Santander Consumer Finance UK provides motor finance to dealership networks across the United Kingdom.

What you will do

• Handle inbound and outbound calls with customers in arrears using automated and manual dialling systems.
• Provide financial signposting, guidance, and suitable options related to customer finance agreements.
• Negotiate affordable payment plans while following prescribed mandates, CONC requirements, and customer-outcome standards.
• Manage customer queries and complaints, maintain accurate records, and administer customer agreements.
• Identify and report customer vulnerability, escalating cases to appropriate support champions.
• Identify and escalate risks in line with company policies, legislation, regulatory guidance, and Consumer Duty.

Requirements

• Availability for full-time office work in Redhill during the initial six-month period, with hybrid working considered after probation.
• Strong interpersonal skills and an excellent telephone manner.
• Ability to work under pressure, meet tight deadlines, and work both independently and as part of a team.
• Good organisational, planning, verbal communication, written communication, computer literacy, and numeracy skills.
• A positive, enthusiastic, and adaptable approach to change.
• Previous call centre or call handling experience is desirable.

Culture & Benefits

• Supportive team environment with training, guidance, and development from a dedicated team leader.
• 25 days of annual leave plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance and generous pension contributions.
• Employee assistance programme and enhanced family-friendly policies.
• Sharesave scheme, discounted gym access, and retail and high-street brand discounts.

Hiring process

• Submit an application, answer role-related questions, and provide a CV and covering letter.
• Part-time requirements may be assessed upon request.