Account Manager (Automotive)

Location: Boston, MA; hybrid schedule after training, with up to two work-from-home days per week; 25% travel across the US

Salary: $75,000–$80,000 base pay per year; first-year total targeted income with commission is expected to exceed $100,000.

Company

Software and mobility solutions are provided for automotive and car rental businesses through TSD Mobility Solutions, an affiliate of Reynolds and Reynolds.

What you will do

• Partner with business development and cross-functional internal teams to support long-term customer success.
• Serve as the liaison between customers and internal teams throughout the post-sales process, including implementation and delivery.
• Communicate product enhancements, integrations, developments, campaigns, and company news to clients.
• Maintain accurate and up-to-date customer data in the CRM.
• Manage account health, identify risks, support retention, and develop relationships across assigned accounts.
• Make strategic calls and identify growth opportunities during scheduled professional service visits.

Requirements

• At least 1 year of experience in the car rental industry.
• Excellent customer service and relationship-building skills.
• Proficiency with Microsoft Office products.
• Valid driver's license with fewer than two moving violations in the past three years and no OVI, DUI, or DWI violations in the past five years.
• Willingness to travel 25% across the US.
• College degree preferred.
• Software sales experience preferred.

Nice to have

• Bilingual Spanish skills.

Culture & Benefits

• In-office work during training, followed by an eligible hybrid schedule.
• Medical, dental, vision, and life insurance.
• Health savings account and 401(k) with up to 6% matching.
• Professional development, on-the-job training, and promotion from within.
• Paid vacation, sick days, and eight paid holidays.
• Referral bonuses and a non-smoking work environment.