Senior Key Account Manager (E-commerce)

Location: Shanghai, China; hybrid, averaging 3 days per week in the office

Company

A global company focused on building products and experiences that inspire children's creativity, curiosity, and imagination.

What you will do

• Lead the EMP B2B e-commerce marketplace channel through a major reset and drive sustainable, profitable growth.
• Own key customer relationships, negotiate annual trading terms, and develop Joint Business Plans.
• Translate China's digital retail trends and demand signals into customer strategies and actionable plans.
• Partner with marketing, operations, and supply chain teams to deliver launches and promotions.
• Lead business reviews, shape channel plans, and identify growth opportunities across customer segments.
• Strengthen execution, forecast accuracy, customer partnerships, and promotion return on investment.

Requirements

• Experience delivering trade promotion strategies that improve commercial performance and promotion effectiveness.
• Experience managing sales forecasting processes and translating demand signals into actionable plans.
• Experience building commercial analytics approaches that inform customer decisions and business priorities.
• Experience owning a customer business, managing a P&L, and turning customer relationships into formal business plans.
• Strong storytelling, critical thinking, commercial acumen, change agility, and customer partnership skills.

Nice to have

• Experience with digital merchandising and improving online customer experiences.
• Experience delivering omnichannel initiatives connecting digital and commercial objectives.
• Experience using data analysis to identify growth opportunities and support business planning.
• Experience managing CRM tools and customer data for account development and engagement.

Culture & Benefits

• Flat, collaborative team with weekly performance reviews, priority alignment, and shared problem-solving.
• Hybrid work policy with an assigned primary workplace and an average of 3 office days per week.
• Enhanced paid family care leave, life and disability insurance, and wellbeing resources.
• Colleague discount from the first day and eligibility for a performance-based bonus scheme.
• Inclusive culture focused on creativity, belonging, equal opportunity, and child wellbeing.