Taboola News L3 Support (AI)

Location: Budapest, Hungary; hybrid schedule with 3 days in-office

Company

hirify.global provides performance advertising technology that helps businesses, publishers, and OEMs grow audience and revenue at scale.

What you will do

• Own technical support for OEM and publisher partner relationships, investigating revenue drops, inventory imbalances, tracking gaps, fallback issues, content categorization errors, and feed-ingestion problems.
• Write and refine SQL, Kusto Query Language, and BigQuery queries against large production datasets.
• Use Grafana, Kibana, Tableau, and internal tooling to monitor systems, investigate anomalies, and build production alerts.
• Operate, extend, and develop internal AI tooling including RCA agents, investigation applications, and monitoring automation.
• Participate in PagerDuty on-call rotations and production incident response for hirify.global News.
• Partner with R&D and Product to frame technical issues, drive resolution, document investigation patterns, and identify systemic improvements.

Requirements

• Strong SQL skills, including complex joins, CTEs, and window functions on large analytical datasets.
• Experience in technical support, technical operations, or production engineering for a complex distributed system.
• Ability to read code, trace logic, and locate production issues.
• Strong written and verbal English for communication with engineers and business stakeholders.
• Investigative mindset and ability to determine root causes from ambiguous problem reports.
• Daily fluency with AI coding assistants and LLM tooling for code, queries, log analysis, summarization, and automation.

Nice to have

• Experience building agents, MCPs, or AI-assisted automations.
• Ad-serving systems experience, including DFP/GAM, programmatic advertising, fallback paths, attribution, or tracking.
• RSS feed-ingestion pipeline experience.
• Production monitoring and on-call experience with alerts, dashboards, and incident response.

Culture & Benefits

• Hybrid work schedule with 3 days in-office and the option to come in more often.
• Comprehensive benefits, including health coverage.
• Stocked kitchen and location-specific perks such as gym partnerships and parking.
• Learning and growth alongside experienced colleagues in an inclusive workplace.