IT Services Specialist EMEA (AI)

Location: Budapest, Hungary; on-site support is required as needed, including equipment moves and office relocations. Travel across EMEA may be required for in-field support, training, business meetings, and regional IT functions (less than 10%).

Company

hirify.global develops AI-powered experience orchestration technology used by more than 8,000 organizations worldwide.

What you will do

• Resolve escalated L2/L3 incidents involving hardware, printers, software, operating systems, network connectivity, collaboration tools, and end-user technologies.
• Provide hands-on, remote, VIP, and executive support across the EMEA region.
• Manage device lifecycle operations, including deployment, maintenance, updates, retirement, onboarding, and offboarding.
• Administer asset and software inventory in ServiceNow and support Active Directory, Azure AD, SharePoint, Intune, and Autopilot workflows.
• Use AI-powered diagnostics, automated scripts, virtual agents, and endpoint analytics to improve service quality and operational efficiency.
• Guide junior Desktop Specialists, coordinate with global L3/L4 teams, and support regional IT initiatives and business events.

Requirements

• 2–3 years of experience troubleshooting, configuring, and repairing computer hardware, printers, software, operating systems, and network connectivity.
• Excellent written and verbal English communication skills are required.
• Proficiency with Windows OS, Microsoft Office 365, Active Directory, Azure AD, Intune, Autopilot, TCP/IP connectivity, and VPN clients.
• Experience supporting mobile devices, Dell PCs, MacBooks, peripherals, meeting-room technology, Zoom, and Teams.
• Ability to work independently, support senior stakeholders, collaborate globally, and mentor junior team members.
• Knowledge of SOX, ISO9001:2008, ISO27001, service-level management, and operational documentation.

Nice to have

• A+ or Microsoft certification and ITIL Foundation certification.
• Experience with Mac and Linux operating systems, Jamf, business telephony, IT security, access management, and ServiceNow.
• Experience with hardware ordering, invoicing, and charge-back procedures.

Culture & Benefits

• Flexible-first ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• AI innovation at enterprise scale, with more than 150 new AI features released in the last fiscal year.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final follow-up.