Manager, Customer Success (AI)

Location: New York City, New York; hybrid work policy.

Base salary: $137,000–$147,000 annually. OTE range: $174,000–$184,000, with a target incentive equal to 20% of OTE and eligibility for equity.

Company

hirify.global provides an AI-powered operating system for real estate investing, combining institutional real estate listings, investment data, and execution workflows.

What you will do

• Coach and develop a team of Customer Success Managers, including performance management, feedback, hiring, onboarding, and enablement.
• Guide strategic account plans, renewals, pricing conversations, escalations, and account growth for enterprise customers.
• Partner with customers to connect hirify.global adoption and workflows to measurable business outcomes.
• Work with Implementation on success criteria, configuration handoffs, and onboarding programs for enterprise and strategic accounts.
• Oversee web-based and in-person training and improve customer enablement from basic adoption to workflow mastery.
• Build Customer Success playbooks, operating rhythms, processes, and metrics while relaying customer feedback to Sales, Marketing, and Product.

Requirements

• Bachelor’s degree or higher.
• 6+ years of experience in customer success, account management, consulting, commercial real estate, or related roles, including enterprise relationship management.
• 2+ years of people management experience or strong team-lead experience with coaching and performance ownership.
• Strong written and verbal communication skills, including presentations to CIOs, Heads of Asset Management, and other senior stakeholders.
• Experience with software renewals, strategic upsell processes, conflict resolution, Excel, and Google Sheets.
• Commercial real estate, asset management, private equity, private credit, investment management, and regular AI-tool usage are required experience areas.

Nice to have

• Experience building and scaling a commercial Customer Success program.
• Familiarity with SQL, Salesforce, Asana, and Gong.

Culture & Benefits

• Hybrid work policy.
• Medical, dental, and vision insurance.
• HSA and FSA options, 401(k), and paid parental leave.
• Flexible Time Off, commuter benefits, and monthly wellness reimbursement.
• Variable incentive compensation and eligibility for the company equity plan.

Hiring process

• Interviews are conducted by video conference.
• AI-assisted transcription may be used during interviews for internal note-taking and evaluation.