Service Manager II (Semiconductor)

Location: Hsinchu, Taiwan. Onsite role with approximately 25% travel. Relocation is not available.

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Develop and maintain relationships with customers at all relevant organizational levels and conduct regular customer visits.
• Manage, coach, and direct customer engineers, including objective setting, performance reviews, salary and career planning, mentoring, and corrective actions.
• Coordinate with product divisions, technical support, training, spares, reliability, sales, and field engineering teams.
• Plan and execute system installations, including facility preparation, start-up meetings, reporting, and process support identification.
• Manage account plans, service support plans, financial forecasts, district cost efficiency, and business reports.
• Oversee escalation, RMA, customer engineer hours tracking, service awards, and engineer effectiveness measurements.

Requirements

• Understanding and application of procedures and concepts within the relevant job family.
• Basic knowledge of related job families and how the team interacts with adjacent business areas.
• Formal supervisory experience, with the ability to set priorities and coach employees to meet deadlines.
• Judgment to identify and resolve day-to-day technical and operational problems.
• Tact and diplomacy when exchanging information and handling sensitive issues with customers, vendors, and suppliers.
• Compliance with hirify.global’ Standards of Business Conduct and ethical requirements.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Regular employment with full-time working hours.
• Opportunity to work with semiconductor and advanced display technologies at a global engineering company.