Field Service Engineer (Semiconductor)

Location: Jhubei City, Taiwan

Company

hirify.global provides test and measurement technologies and services across the semiconductor product life cycle, including characterization, reliability, qualification, and production testing.

What you will do

• Provide customer service and technical support for company products, including probe card repair and troubleshooting.
• Manage field escalations, lead engineering work, and deliver timely solutions and communication to customers.
• Provide customer training, preventive maintenance, and continuous improvement support at customer sites.
• Maintain databases of product performance in the field and identify opportunities to improve probe card use.
• Communicate problem-solving recommendations with customers and worldwide internal engineering teams.
• Build and maintain strong customer relationships through technical support and communication.

Requirements

• Degree in Electrical, Electronics, Mechanical, Chemical, Materials Engineering, or a related field.
• At least 3 years of test engineering experience in wafer sort, final test, automated test equipment, semiconductor companies, or semiconductor capital equipment; fresh graduates may also be considered.
• Experience in customer service and technical support, with strong customer management and interface skills.
• Knowledge of electronics and semiconductor manufacturing, especially back-end semiconductor testing.
• English communication skills are required.
• Personal car required for customer service travel; willingness to work shifts.

Culture & Benefits

• Customer-focused environment with ownership and accountability.
• Emphasis on respectful and effective communication.
• Opportunities to contribute to product improvement, customer support, and engineering solutions.
• Work involves collaboration with a worldwide internal team.