Manager, Enterprise Account Management

Location: Denver, United States; hybrid-friendly. Authorization to work in the United States is required.

Salary: $100,850–$151,276 per year, plus 15% bonus potential.

Company

hirify.global provides reservation software and operational tools for tours, activities, attractions, and other experience businesses, serving more than 20,000 clients across 90+ countries.

What you will do

• Lead, coach, and develop a team of 7–10 Enterprise Account Managers.
• Set performance expectations and drive retention, engagement, renewals, revenue growth, and operational excellence.
• Oversee strategic account planning, client health, escalation management, client saves, and executive-level conversations.
• Identify expansion opportunities across hirify.global products, features, and commercial solutions.
• Use client, revenue, engagement, and operational data to prioritize work and manage churn risk.
• Partner with Product, Support, Sales, Marketing, Legal, Finance, Connectivity, and Operations on client needs and solutions.

Requirements

• 5+ years of Account Management or equivalent client-facing experience.
• 3+ years of people leadership or mentorship experience, preferably in SaaS or a technology-enabled environment.
• Experience managing enterprise or complex, high-value B2B client relationships.
• Track record of improving retention, growing accounts, managing renewals, and handling complex escalations.
• Strong business judgment, organization, communication, presentation, and strategic account-planning skills.
• Technical aptitude with CRM, SaaS, reporting, and productivity tools.

Culture & Benefits

• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Paid parental, grandparent, extended care, and bereavement leave.
• Life insurance, 401(k) with employer matching, and wellness benefits.
• Work-from-home assistance, educational opportunities, paid volunteer hours, and team events.