Manager, Digital Products & Customer Experience

Location: Bloomington, Minnesota, United States; onsite role. Applicants must be legally authorized to work in the United States.

Annual salary: $125,000–$135,000, plus potential incentive compensation.

Company

hirify.global is part of The Toro Company, a Minnesota-based manufacturer of equipment and solutions for residential, commercial, and environmental applications.

What you will do

• Translate post-sale growth strategy into portfolio roadmaps, priorities, execution plans, and commercial initiatives.
• Develop residential service offerings, dealer service programs, operational enhancements, accessories, and digital tools.
• Own assigned digital products from customer and dealer problem definition through requirements, roadmap prioritization, commercialization, adoption, and continuous improvement.
• Lead opportunities through discovery, business cases, pilots or MVPs, launch, scaling, and performance improvement.
• Define pricing, promotions, bundling, channel economics, customer journeys, go-to-market plans, and enablement materials.
• Partner with engineering, service, operations, finance, legal, technology, sales, marketing, and channel partners while managing performance metrics and project budgets.

Requirements

• 6–8 years of relevant experience in product marketing, business development, lifecycle services, digital product management, channel programs, aftermarket, accessories, or related fields.
• Bachelor’s degree in marketing, business, product management, or a related discipline.
• Legal authorization to work in the United States is required.
• Visa sponsorship or transfer of existing school, employment, or other visa sponsorship is not available.
• Experience with customer or dealer service offerings and digital product commercialization is preferred.
• Experience in a B2B dealer or distribution system is highly preferred; an MBA is preferred.

Culture & Benefits

• Medical, dental, vision, 401(k), and other employee benefits.
• Casual corporate environment with flexible summer hours for employees at the Bloomington headquarters.
• Onsite café, fitness facility, and mental and financial health resources.
• 20 hours of paid volunteer time annually.
• Early access to pay through the DailyPay app.