Technical Support Representative (SaaS, Catholic)

Location: Colorado Springs, Colorado, United States; hybrid schedule with 3 days in the office and 2 days remote each week.

Salary: $50,615–$61,863 annually.

Company

hirify.global provides mobile applications, management software, and charitable giving technology for organizations and communities.

What you will do

• Own incoming customer support requests through ticketing, live chat, phone, and email.
• Manage the support queue and meet customer response-time and satisfaction targets.
• Troubleshoot and resolve issues across the hirify.global Giving and ChMS platforms.
• Investigate software issues through root-cause discovery and aim to resolve requests at first contact.
• Escalate complex platform anomalies and route specialized inquiries to Customer Success Managers or Implementation.
• Use internal technical resources, identify documentation gaps, and update the knowledge base.

Requirements

• 2–3 years of experience in technical support, help desk, or client-facing software support.
• Ability to troubleshoot online software platforms and manage complex workflows with minimal supervision.
• Strong written and verbal communication, attention to detail, organization, and problem-solving skills.
• Basic experience with CRM architectures such as Salesforce is beneficial.
• Ability to work the required hybrid schedule in Colorado Springs, with prolonged desk and computer work.

Culture & Benefits

• 100% employer-paid employee premiums for the Medical HDHP, Dental, and Vision plans.
• Employer-paid coverage options for employees and dependents under the Medical PPO, Medical, Dental, and Vision plans.
• 401(k) matching.
• 12 paid company holidays, 2 paid Volunteer Time Off days, and 15 days of PTO to start.
• Paid parental and adoption leave, with PTO increasing based on tenure and seniority.
• Commitment to equal opportunity, diversity, inclusion, and reasonable religious or disability accommodations.