Tier 1 Support Specialist (SaaS)

Location: Kuala Lumpur, Malaysia; hybrid workplace

Company

hirify.global provides enterprise data management and security solutions that help organizations maintain sovereignty over critical data.

What you will do

• Respond to customer support tickets and inquiries by phone, email, and live chat.
• Provide regular updates on tickets and open issues while managing multiple cases.
• Work with Tier 2 Support to troubleshoot and resolve technical problems.
• Assist QA by testing platform functionality, bugs, and new features.
• Maintain the knowledge base and help customers find answers to frequently asked questions.
• Provide customer-focused support and assist other members of the organization as needed.

Requirements

• 2–3 years of experience resolving technical issues in a support environment, ideally for a SaaS company.
• Experience building lasting customer relationships and providing customer support.
• Ability to multitask across calls, emails, and open cases while working under tight deadlines.
• Strong communication, presentation, time management, and prioritization skills.
• Full professional proficiency in English.
• Availability to cover weekend support.

Nice to have

• Salesforce experience.

Culture & Benefits

• Inclusive, supportive, and collaborative work environment.
• Flexible hybrid office culture.
• Opportunities to innovate, grow, and make an impact in data and cloud technology.
• Competitive compensation and benefits.
• Global organization with offices in Paris, San Francisco, Sydney, and London.