Technical Support Engineer (SaaS)

Location: Louisville, Colorado, United States. Hybrid schedule with in-office work Tuesday through Thursday and remote work two days per week.

Salary: $60,000–$75,000 per year, plus equity.

Company

hirify.global provides a SaaS website platform with design, collaboration, automation, and AI capabilities for agencies, SaaS companies, and web teams.

What you will do

• Respond to customer inquiries through chat, phone, and email.
• Handle technical escalations and coordinate solutions with colleagues.
• Help customers adopt hirify.global products and use available functionality effectively.
• Promote relevant product features and support long-term customer success.
• Create knowledge-base articles and videos based on customer needs.
• Collaborate with Sales, Product, QA, and Account Management teams.

Requirements

• 1–2 years of customer support experience in a SaaS or technical software company.
• Knowledge of HTML, CSS, JavaScript, object-oriented languages, and APIs.
• Technical curiosity and the ability to investigate how systems work.
• Empathy for customers and confidence in resolving their issues.
• Customer-oriented approach with ownership of problems through resolution.
• Ability to work in the Louisville, Colorado hybrid schedule, including three days in the office each week.

Nice to have

• Experience with CRM and marketing tools.
• Knowledge of Google Analytics, Google Ads, or Core Web Vitals.

Culture & Benefits

• Company-subsidized medical, dental, and vision benefits, including an HSA option with company contributions.
• 401(k) plan.
• 16 weeks of paid parental leave.
• Unlimited PTO and 12 company holidays.
• Daily lunch for in-office employees.
• Annual professional development stipend and a collaborative, ownership-focused environment.