Technical Support Engineer (SaaS)

Location: Hybrid, two days per week in-office in San Francisco, New York City, Seattle, or Little Rock, United States. Standard working hours are 9:00–17:00 with some flexibility; occasional on-call or weekend availability may be required.

Salary: $75,000–$109,000 annual base compensation.

Company

A data collaboration platform focused on consumer privacy, data ethics, identity, customer engagement, and first-party data activation.

What you will do

• Resolve technical support tickets and provide troubleshooting guidance to clients.
• Manage a ticket queue and deliver timely, sustainable solutions.
• Support major brands, advertisers, agencies, financial institutions, and data providers.
• Collaborate with the Global Customer Support team on complex client issues.
• Facilitate process improvements for internal and external stakeholder experiences.
• Communicate with customers through video conferences and follow projects through completion.

Requirements

• Bachelor’s degree or equivalent.
• At least 2 years of experience in advertising technology, marketing services, or software technology in customer support or delivery services.
• Experience with advertising technology, marketing technology, or SaaS support.
• Experience diagnosing technical issues and troubleshooting complex systems, including querying databases and investigating logs, or eagerness to learn these skills.
• Strong communication, resourcefulness, follow-through, and ability to work independently in ambiguous situations.
• Ability to work hybrid with two days per week in an office in one of the listed US cities.

Nice to have

• Familiarity with SQL querying, including executing, understanding, and adjusting existing queries.

Culture & Benefits

• Collaborative, friendly environment with cross-functional and proactive colleagues.
• Flexible paid time off, paid holidays, work-from-home options, and paid parental leave.
• Medical, dental, vision, life, and disability coverage.
• Employee assistance program, voluntary benefits, lifestyle perks, and career growth support.
• 401(k) matching at a 1:1 rate up to 6% of salary.
• In-person and virtual events, including game nights, happy hours, camping trips, and sports leagues.