Technical Support Specialist (Salesforce)

Location: Remote in Arizona or Utah, United States

Compensation: OTE $70,000–$90,000 per year

Company

hirify.global develops an AI-forward product suite including Orchestration, Scheduling, and Journeys, with integrations for Salesforce.

What you will do

• Own and resolve complex second-level technical escalations through product, log, environment, and configuration analysis.
• Reproduce customer defects, isolate root causes, and drive resolution or formal handoff to Engineering.
• Troubleshoot REST APIs, webhooks, authentication, payloads, rate limits, and error handling.
• Configure and troubleshoot AI-powered product features, escalating ambiguous model behavior to Engineering.
• Read and debug code, create simple test scripts, review logs and queries, and support QA in validating fixes.
• Mentor Level 1 support staff, document solutions, and surface recurring customer pain points to Product and management.

Requirements

• 2–5 years of relevant technical support experience.
• Hands-on Salesforce experience, including Apex jobs, SOQL, common platform errors, governor limits, and Salesforce reporting.
• Strong analytical and troubleshooting skills across logs, databases, and integrations.
• Experience partnering with Development, QA, or Product to file reproducible bugs and validate fixes.
• Strong written and verbal communication, including the ability to explain technical details to non-technical audiences.
• Bachelor’s degree from a reputable university.

Nice to have

• Experience with reporting or BI tools beyond Salesforce.
• Knowledge of GTM strategies, including outbound, inbound, and account-based approaches.
• Exposure to troubleshooting AI- or ML-powered product features.

Culture & Benefits

• Remote work for candidates based in Arizona or Utah.
• Collaboration with Development, QA, Product, and Engineering teams.
• Growth-stage environment with shifting priorities and tight timelines.
• Focus on customer trust, clear technical communication, and documented knowledge sharing.