Seasonal Holiday Client Experience & Order Assistant (Ecommerce)

Location: Remote, but candidates must reside in one of these states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin. Seasonal role running from September through December 2026. The schedule includes some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products sourced from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with warmth and ownership.
• Resolve customized product inquiries, fulfillment challenges, and complex customer concerns without relying on rigid scripts.
• Cross-reference orders, custom design files, inventory tools, production information, and other web-based systems.
• Process order adaptations and document customer interactions accurately in Salesforce or other CRM platforms.
• Identify operational errors and platform friction points, sharing insights with Customer Service leadership.
• Participate in regular one-to-ones and camera-on video huddles with the Team Supervisor.

Requirements

• Bachelor’s degree or equivalent work experience.
• Experience serving high-end customers and fully owning complex customer problems.
• Experience handling inbound contact volume across phone, email, chat, or similar channels.
• Experience with design-related work and fulfillment, including photo printing or design files.
• Excellent written communication, attention to detail, organization, empathy, and problem-solving skills.
• Experience with omni-channel CRM platforms such as Salesforce or Zendesk and the ability to learn unfamiliar technologies quickly.

Nice to have

• Interest and aptitude in design- or technical-related issues.
• Background in fast-paced e-commerce or customer-facing application support.

Culture & Benefits

• Work in a small customer service pod with direct access to a dedicated Team Supervisor.
• Receive regular live huddles, one-to-one check-ins, feedback, and visibility with senior leaders.
• Follow a predictable set schedule within seven-day operating hours, including some evenings and weekends.
• Join a supportive remote environment focused on authentic human connection rather than anonymous, high-volume call-center work.

Hiring process

• The posting does not provide specific hiring process steps.