Contract IT Specialist (SaaS)

Location: Americas Remote; availability required from 8am–5pm daily.

Salary: $46–54 USD per hour for an estimated 3-month contracted engagement, with potential full-time conversion.

Company

hirify.global provides a SaaS platform for automated email, push notification, in-app messaging, and SMS communication using real-time behavioral data.

What you will do

• Provide tier 1–2 IT support across hardware, software, SaaS applications, and remote connectivity.
• Support onboarding, offboarding, and employee role changes.
• Manage identity and access tasks, including provisioning, SSO, groups, and role-based access.
• Maintain device fleet health through MDM compliance, endpoint protection, patching, and configuration.
• Respond to SOC 2, ISO, and HIPAA compliance requests, including evidence collection and access-review preparation.
• Maintain documentation and collaborate with People, Security, and Engineering.

Requirements

• 3+ years of experience in IT support, systems administration, or IT operations.
• Hands-on experience with MDM solutions such as Kandji, Jamf, Intune, or similar.
• Experience with Okta or similar identity and access management tools, SSO, and role-based access.
• Ability to use scripting or workflow tools to automate repetitive tasks.
• Strong macOS troubleshooting skills; Windows experience is a plus.
• Excellent documentation and communication skills.

Nice to have

• Experience supporting SOC 2, ISO, or HIPAA activities, including access reviews, evidence gathering, and control adherence.
• Experience working at a remote-first SaaS company.

Culture & Benefits

• Fully remote work in a globally distributed IT environment.
• Customer-service-first, responsive, and reliability-focused working style.
• Potential conversion to a full-time role based on performance and business need.
• Inclusive culture focused on empathy, transparency, responsibility, and equity.

Hiring process

• 30-minute video call with a recruiter.
• 30-minute video call with the hiring manager.
• 45-minute technical interview.
• Final candidates complete a background check and employment verifications.