IT Application Support Specialist

Location: Fully remote within the United States; working hours are 8:00 a.m. to 4:00 p.m. Eastern Time.

Salary: $20–$24.28 per hour on W-2.

Company

Information technology and workforce solutions provider supporting organizations across the United States and Canada.

What you will do

• Provide clear, timely, and professional communication to internal customers regarding support tickets.
• Analyze low- to moderate-complexity technical and business problems involving applications, data, architecture, vendor integrations, and connectivity.
• Collaborate with senior team members and support teams to identify defects and assess user impact.
• Learn and support new functionality introduced in monthly releases.
• Identify continuous improvement opportunities and meet metric-driven resolution objectives.
• Write technical how-to guides and participate in daily support meetings.

Requirements

• At least 5 years of IT experience.
• Experience with ticketing systems and knowledge bases, including ServiceNow and Jira.
• Proficiency with Microsoft Word, Outlook, and Excel.
• Experience with the Guidewire Suite.
• Ability to work remotely from the United States during 8:00 a.m.–4:00 p.m. ET hours.
• Ability to think creatively and outside the box.

Nice to have

• 1–3 years of insurance industry experience.
• Experience conducting user access reviews.
• Experience with Microsoft Power BI, Power Apps, or Power Automate.

Culture & Benefits

• Contract engagement with full-time consultant benefits.
• Medical, dental, and vision coverage.
• 401(k) contributions, paid time off, and sick leave.
• Work is fully remote with standard Eastern Time hours.

Hiring process

• Two-round video interview process.
• Artificial intelligence tools may assist with application and interview evaluation; final decisions are made by qualified hiring personnel.