4 дня назад
IT Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (JumpCloud/Google Workspace): Providing hands-on IT support for employees across the Americas timezones, managing devices, accounts, permissions, and asset inventory with an accent on macOS and Windows troubleshooting, security hygiene, and least-privilege access. Focus on building support documentation, maintaining device compliance, and establishing scalable onboarding, offboarding, and self-service processes.
Location: Hybrid in Buenos Aires, Argentina; support coverage includes the Americas timezones.
Company
provides a business planning solution that automates reporting and simplifies collaboration, planning, and forecasting for finance teams.
What you will do
- Provide first-line support for hardware, software, account access, and connectivity issues.
- Provision and deprovision employee accounts and devices during onboarding and offboarding.
- Manage device enrollment, patching, compliance, and endpoint policy follow-up across the fleet.
- Administer access and permissions in JumpCloud, Google Workspace, Slack, Atlassian, and Bitwarden using least-privilege defaults.
- Maintain the IT asset inventory, including laptops, peripherals, licences, shipping, returns, and regional stock.
- Document recurring issues, maintain SOPs and the internal knowledge base, support MFA enrollment and password resets, and escalate complex issues through resolution.
Requirements
- 1–3 years of experience in IT support, help desk, or technical support.
- Hands-on experience with JumpCloud, Atlassian Jira, Slack, and Google Workspace.
- Basic troubleshooting skills across macOS and Windows.
- Clear communication skills for explaining technical issues to non-technical colleagues.
- Ability to learn new tools quickly and create processes in a fast-paced startup environment.
- Fluent English required for daily written and spoken communication with colleagues and vendors.
Nice to have
- Experience with MDM or endpoint management tools such as Intune or Jamf.
- Experience setting up or improving Jira Service Management workflows.
- Light scripting or automation experience for account and device tasks.
Culture & Benefits
- Competitive compensation with an equity package.
- Competitive vacation policy and medical insurance.
- Learning and development budget.
- Access to the Meditopia wellbeing platform.
- English and Spanish language courses.
- Work alongside the wider People team in a global organization with 100+ employees across 30+ nationalities.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →