Client & Technical Support Specialist (SFTP Migration)

Location: Remote from Tennessee, United States; working hours are 7am to 4pm Central Time.

Salary: $16.00 per hour

Company

Healthcare business process management company providing technology, transformation, and patient and member experience services.

What you will do

• Communicate with employer groups about server, file-transfer, and system changes.
• Provide migration instructions, access credentials, and secure file-transfer folder setup support.
• Coordinate SFTP testing and follow up with stakeholders to complete required activities.
• Track migration issues, responses, deadlines, documentation, and status updates.
• Bridge communication between external clients and internal technical or operational teams.
• Escalate technical issues and support a professional transition experience.

Requirements

• Strong written and verbal communication, customer service, and stakeholder-management skills.
• Basic understanding of SFTP or similar secure file-transfer concepts.
• General technical aptitude and willingness to learn new systems and processes.
• Strong organization, attention to detail, and ability to manage multiple conversations and deadlines.
• Ability to communicate technical information to people with different levels of technical knowledge.
• Ability to work remotely from Tennessee during Central Time business hours.

Nice to have

• Experience in client support, technical support, implementation, account management, healthcare operations, or similar work.
• Experience with system migrations, implementations, file transfers, technology projects, external clients, vendors, or business partners.
• Familiarity with SFTP platforms or secure data-transfer processes.

Culture & Benefits

• Temporary assignment lasting approximately 5–6 months based on business needs.
• Approximately three weeks of training.
• Temporary assignment is not benefits eligible.
• Culture emphasizes curiosity, collaboration, accountability, urgency, and integrity.