Sales Support Administrator

Location: Anchorage, Alaska, United States; remote eligible with restrictions

Company

hirify.global provides critical telecommunications services to customers in Alaska.

What you will do

• Support Sales Engineers with business cases, cost estimates, Bills of Materials, documentation, and compliance tracking.
• Create and audit proposals, reports, presentations, project documentation, and gate review deliverables.
• Coordinate sales, project management, provisioning, billing, procurement, and customer service workflows.
• Manage order entry and order status across billing, CRM, provisioning, circuit management, and project systems.
• Coordinate billing starts, service turn-ups, disconnects, invoicing, credit requests, and issue resolution.
• Maintain customer and CRM data, provide order and account guidance, and identify opportunities to upsell services.

Requirements

• Must be eligible to work in the United States; the role is based in Anchorage and remote work is subject to restrictions.
• High school diploma or equivalent.
• At least four years of experience in administrative support, sales operations, customer service, or a related field.
• Strong organizational, time management, problem-solving, communication, and data entry skills.
• Proficiency with Microsoft Office and the ability to work with billing and provisioning systems.
• Availability to work assigned shifts and occasional additional hours, including weekends, holidays, or emergency coverage.

Nice to have

• Associate degree.
• At least three years of telecommunications customer service or account support experience.
• Relevant telecommunications or job-specific certifications.

Culture & Benefits

• Work in a 24/7 environment supporting critical services for Alaskans.
• Collaborate with a diverse workforce and customer base.
• Remote workers must follow applicable remote work policies and agreements.
• Occasional travel between retail stores, offices, worksites, or other locations may be required.
• Emergency after-hours contact availability may be required due to business needs.