Manager I, Scientific Support

Location: Field - Maryland, USA; traditional office environment

Annual base salary: $88,100–$134,400, with potential discretionary or non-discretionary bonuses.

Company

hirify.global develops products and solutions for life sciences research and diagnostic applications.

What you will do

• Direct scientific and technical support for customers, account managers, application scientists, and internal staff.
• Investigate, reproduce, troubleshoot, and resolve reported product issues and complex customer cases.
• Manage on-call and after-hours support rotations.
• Develop customer service procedures, quality standards, operational goals, and trouble-ticket performance metrics.
• Coordinate with sales and applications teams on customer interactions, assay troubleshooting, data analysis, and customer-developed assays.
• Manage team performance, training curricula, position descriptions, and individual development plans.

Requirements

• Bachelor’s degree in biology, biochemistry, immunology, biotechnology, or a related discipline; a master’s degree in life sciences is preferred.
• At least 2 years of hands-on technical laboratory experience in immunology, molecular biology, drug discovery, biochemistry, or a related discipline.
• Three to five years of experience in field applications, scientific support, or a related customer-focused role, plus one to two years of lead or supervisory experience.
• Strong understanding of immunoassay principles, development, and applications across research fields.
• Excellent oral, written, presentation, training, interpersonal, and analytical skills.
• Proficiency in Microsoft Office Suite and the ability to manage changing priorities.

Culture & Benefits

• Medical, dental, vision, and prescription coverage.
• 401(k) plan with company matching and flexible spending accounts.
• Company-paid short- and long-term disability insurance, life insurance, and accidental death and dismemberment insurance.
• Paid vacation, sick leave, holidays, and parental leave.
• Employee assistance program and optional perks including fitness club membership contributions, pet insurance, and insurance discounts.
• Equal Opportunity/Affirmative Action employer using E-Verify to validate work eligibility.