Seasonal Stationery & Design Support Assistant - 2026

Location: Remote; candidates must reside in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Seasonal engagement runs from September through December 2026. The schedule is set and includes some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products that sources creative content from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership and warmth.
• Resolve customized product inquiries, fulfillment challenges, and complex customer concerns without relying on rigid scripts.
• Use knowledge bases, order databases, design files, inventory tools, and production information to research and resolve issues.
• Document customer interactions accurately in Salesforce or other CRM platforms while following data policies.
• Identify operational errors and platform friction points, then share improvement insights with Customer Service leadership.
• Participate in regular one-to-one meetings and camera-on video huddles with the Team Supervisor.

Requirements

• Must reside in one of the listed U.S. states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI.
• Bachelor’s degree or equivalent work experience.
• Experience serving high-end customers and fully owning complex customer problems.
• Experience handling inbound contact volume across phone, email, and live chat or similar omnichannel workflows.
• Experience with design-related work, photo printing, design files, or fulfillment.
• Strong written communication, attention to detail, organization, resilience, and ability to navigate multiple web-based systems simultaneously.

Nice to have

• Interest or aptitude in design- or technical-related issues.
• Experience with omnichannel CRM platforms such as Salesforce or Zendesk.
• Background in fast-paced ecommerce or customer-facing application support.

Culture & Benefits

• Remote work in a small pod with direct support from a dedicated Team Supervisor.
• Regular live huddles, one-to-one check-ins, and visibility with cross-functional senior leaders.
• Set scheduling within seven-day operating hours, including some evenings and weekends.
• Collaborative environment focused on authentic human connection, feedback, and individual recognition.