Customer Service Specialist (US Cards)

Location: London, UK. Hybrid and remote shift options are available: one shift includes office attendance Tuesday–Thursday with work from home on Monday and Friday, while the later shift is fully remote. Training lasts 4–6 weeks and takes place in the London office.

Salary: £30,000–£39,000 per year, including an allowance for unsociable hours.

Company

hirify.global is a fintech company building technology for consumer loans, credit cards, and car finance across the UK and US.

What you will do

• Support customers through phone, email, and chat, resolving questions and issues efficiently.
• Deliver first-contact resolution and maintain a customer-first approach across every interaction.
• Coordinate with internal teams and external partners to support the US Cards program.
• Identify, record, escalate, and resolve customer risks and complaints.
• Meet individual and team performance targets while helping improve operational processes.

Requirements

• At least 2 years of experience in a customer-facing role in any industry.
• Strong written and verbal communication, active listening, and rapport-building skills.
• Ability to handle conflict, challenging interactions, multitasking, and independent problem-solving.
• Comfort with technology and the ability to learn new software quickly.
• Openness to feedback, adaptability, and an improvement-oriented approach.
• Availability for rotating shifts aligned with US operating hours.

Nice to have

• Experience in financial services or consumer lending.
• Familiarity with US-based work environments and customer expectations.
• Spanish-speaking ability.

Culture & Benefits

• 25 days of annual leave plus 8 days covering US holidays and Christmas Day.
• Hybrid flexibility with work-from-home options depending on the shift.
• Private health insurance.
• Fresh lunches prepared by in-house chefs on office days.
• Inclusive and equal-opportunity workplace in London.

Hiring process

• Introductory call with a member of the Talent Team.
• Onsite role-specific interview.
• Final interview with the head of department.