Customer Success Manager / Enterprise Customer Success Manager (SaaS)

Location: New York City, United States; office-based Monday through Thursday with remote work flexibility on Fridays

Salary: $130,000–$160,000 per year, plus equity and bonus opportunities

Company

hirify.global provides geolocation technology, including geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.

What you will do

• Own onboarding and implementation for new customers, helping them reach value quickly.
• Manage the customer lifecycle from implementation and value realization through renewals and expansion.
• Drive product adoption, retention, and account growth across Fortune 500 and high-growth startup customers.
• Identify customer risks and growth opportunities, coordinate execution, and propose solutions.
• Represent customer feedback and insights to Customer Success, Product, and Engineering teams.

Requirements

• At least 1 year of SaaS customer success experience, preferably in a high-growth environment.
• Ability to identify customer objectives and coordinate internal and external resources to achieve outcomes.
• Clear, confident communication skills with technical teams and executive stakeholders.
• Ability to explain complex technical concepts in a simple, relevant, and valuable way.
• Strong organization and reliability across multiple accounts, projects, deadlines, and priorities.
• Ability to work from the New York office Monday through Thursday, with remote work flexibility on Fridays.

Nice to have

• Experience owning commercial discussions, including renewals and expansions.

Culture & Benefits

• High-performance, entrepreneurial culture in a fast-growing company.
• Meaningful stock options and a 401(k) plan with a 4% match.
• Health, dental, and vision insurance with 100% employee coverage.
• Unlimited paid time off and 12 weeks of paid parental leave.
• Catered lunches, commuter and fitness benefits, and company-provided equipment.