Digital Sales Representative - Activate (SaaS)

Location: Remote - US; not eligible for hiring in California, Connecticut, Illinois, Massachusetts, Maryland, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, or Washington, D.C. Occasional travel may be required for project or team meetings.

Salary: $30.09–$37.61 per hour for Colorado, Hawaii, Minnesota, or Vermont; $31.77–$39.71 per hour for Washington, D.C., Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area; and $33.44–$41.80 per hour for New York, New Jersey, Washington State, or the San Francisco Bay Area, California. The role may also include commissions and equity eligibility.

Company

Twilio provides cloud communications and customer engagement products used by businesses and developers worldwide.

What you will do

• Engage high-value self-service customers through assigned inbound and outbound leads.
• Identify growth opportunities using product usage signals, customer needs, and readiness to scale.
• Guide adoption of Twilio Communications, SendGrid, and Segment products.
• Retain priority accounts by addressing risks, removing blockers, and supporting continued product value.
• Collaborate with Sales, Solutions Engineering, Marketing, and Product to improve sales plays and customer engagement strategies.

Requirements

• At least one year of sales development or business development experience at a technology company, or two to three or more years of closing experience in another industry.
• Ability to qualify inbound and outbound opportunities, uncover customer needs, and recommend relevant solutions.
• Strong communication skills for engaging technical and business stakeholders.
• Comfort using data, product usage signals, and sales plays to prioritize outreach and identify growth or retention opportunities.
• Ability to manage a high-volume account portfolio and follow through on customer commitments.
• Curiosity about cloud communications, customer engagement, email, data, or SaaS products.

Nice to have

• Experience selling SaaS, cloud communications, email, customer data, or developer-focused products.
• Familiarity with product-led growth, self-service customer motions, or usage-based sales models.
• Experience interpreting customer usage trends and translating insights into sales conversations.
• Experience with Salesforce, Outreach, Gong, or similar sales engagement and CRM tools.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, off-sites, or customer meetings.
• Competitive pay, paid time off, parental and wellness leave, healthcare insurance, and a 401(k) retirement account.
• Paid sick time and paid personal time off.
• Support for volunteering and community impact initiatives.

Hiring process

• Applications are accepted on an ongoing basis.
• Hiring decisions are made by Twilio employees, with artificial intelligence used to support process efficiency.