Call for Release - Customer Service Representative (California) Remote-2

Location: 100% remote; position associated with California and available for U.S. applicants and employees

Salary: $16.04–$22.00 per hour; California, Colorado, New York, and Washington pay range: $18.00–$24.00 per hour

Company

hirify.global operates a global online vehicle auction platform connecting vehicle sellers with buyers through a worldwide network of facilities.

What you will do

• Contact body shops to confirm vehicle pickup details and obtain release authorizations.
• Coordinate releases, transportation, three-way calls with shops or tow companies, and personal-item removal with vehicle owners.
• Use the DeCode This tool to search VINs and collect vehicle information.
• Maintain accurate vehicle files, notes, and interaction records.
• Process 60+ live lots daily and make 100+ calls per day while meeting performance goals.
• Attend weekly virtual team meetings and follow company policies and procedures.

Requirements

• At least one year of office support experience in customer service.
• High school diploma or GED.
• Strong telephone and written communication skills.
• Typing speed of 45 WPM and familiarity with basic 10-key.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong attention to detail, problem-solving, multitasking, a quiet workspace, and availability for occasional overtime.

Culture & Benefits

• 100% remote work with company-provided equipment.
• Weekly virtual team meetings and a collaborative remote environment.
• Daily performance feedback and clearly defined goals.
• Medical, dental, and vision coverage; 401(k) with company match; and employee stock purchase plan.
• Vacation, sick pay, paid company holidays, life and AD&D insurance, employee assistance, and discounts.