Client Service Representative, 30h - Côte-Saint-Luc (Banking)

Location: Côte-Saint-Luc, Quebec, Canada; on-site full-time, with flexibility to work at multiple banking centres within a reasonable travel distance

Company

A relationship-oriented bank providing personal and business banking services and digital banking solutions.

What you will do

• Support clients with day-to-day banking needs, account questions, products, and transactions.
• Build meaningful client interactions and connect clients with the appropriate banking specialists.
• Listen to client concerns, investigate issues, and create effective solutions.
• Introduce clients to mobile banking applications and help them manage their banking needs digitally.
• Work flexible banking centre hours, including possible evenings and weekends.

Requirements

• Client-focused approach with strong interpersonal communication and relationship-building skills.
• Ability to solve problems, take accountability, and collaborate with other team members.
• Knowledge of financial services products, banking transactions, and digital tools.
• Availability to work on-site full-time at the specified location and at nearby banking centres when required.
• Legal eligibility to work in Canada is required; a valid work or study permit may be required where applicable.

Culture & Benefits

• Inclusive environment focused on trust, teamwork, accountability, and respect for diverse perspectives.
• Competitive salary, incentive pay, banking benefits, and an employee benefits program, subject to plan terms.
• Defined benefit pension plan and employee share purchase plan, subject to plan terms.
• Vacation offering, wellbeing support, and a points-based employee recognition program.
• Professional growth opportunities, including a paid Purpose Day for personal development.

Hiring process

• The process may include an attribute-based assessment and skills tests, including a French proficiency assessment where applicable.
• Artificial intelligence tools may be used during recruitment.