French Bilingual Contact Center Representative II (Banking)

Location: Brossard, Quebec, Canada; onsite role

Salary: CAD 45,700–61,000 per year

Company

TD is a large North American financial institution providing banking products and services to households and businesses in Canada, the United States, and other markets.

What you will do

• Provide inbound and outbound customer service and advice for moderately complex financial products and services.
• Identify customer needs, resolve problems, and recommend suitable banking and digital banking solutions.
• Process withdrawals, bill payments, and other financial transactions accurately and efficiently.
• Explain product options, identify cross-sell opportunities, and refer customers to internal banking partners.
• Escalate non-standard, high-risk, or unresolved issues and support process improvement initiatives.
• Maintain accurate documentation and collaborate with team members and related business areas.

Requirements

• French bilingual capability is required to support customers who need service in a language other than French.
• High school diploma, undergraduate degree, or equivalent education.
• At least 1 year of relevant experience.
• Developed knowledge of financial products, services, processes, and customer needs.
• Ability to follow operating policies, regulatory requirements, and the Bank Code of Conduct.
• Additional accreditations or licenses may be required depending on the supported business area.

Culture & Benefits

• Paid training and onboarding are provided.
• Benefits include health and well-being coverage, savings and retirement programs, paid time off, banking benefits, and discounts.
• Access to career development conversations, online learning, mentoring, and cross-training opportunities.
• Respectful and inclusive workplace focused on teamwork, development, and fair opportunities.

Hiring process

• Selected candidates are contacted to schedule an interview.
• Interview outcomes are communicated by email or phone where possible.
• Accessibility accommodations are available throughout the interview process.