Contact Centre Representative (Telephone Banking Inbound, Remote) (Banking)

Формат работы

remote (только Canada)/hybrid

Тип работы

fulltime

Английский

Страна

Canada

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Contact Centre Representative (Telephone Banking Inbound, Remote) (Banking): Supporting clients with inbound banking questions and requests, resolving issues, and connecting them with suitable products and internal contacts with an accent on client engagement, problem solving, efficiency, and product knowledge. Focus on managing account-related needs, recommending banking solutions, and delivering quick, accurate service in a flexible remote environment with occasional on-site attendance.

Location: Regina, SK, Canada; remote work with occasional on-site attendance at 2412 11th Avenue. Availability is required between Monday and Sunday, 7:00 AM and 12:00 AM.

Company

CIBC is a relationship-oriented bank providing personal and commercial banking products and services.

What you will do

Act as the first point of contact for clients calling with banking questions and requests.
Support clients with their accounts and banking products while delivering a personalized service experience.
Listen to client needs, resolve issues efficiently, and recommend suitable solutions.
Connect and refer clients to the appropriate CIBC contacts and internal departments.
Build strong knowledge of banking products and identify opportunities that support clients’ financial goals.

Requirements

Legally eligible to work in Canada at the specified location, with a valid work or study permit where applicable.
Ability to work independently in a secure room or office with a closing door and minimal distractions.
Wired internet connection with at least 15 Mbps download and 10 Mbps upload speeds.
Satellite internet is not permitted.
Strong client service, communication, problem-solving, collaboration, and banking product knowledge skills.
Availability and flexibility during contact centre hours from 7:00 AM to 12:00 AM, Monday to Sunday.

Culture & Benefits

Remote work through the Agent@Home program, subject to meeting program requirements, with occasional on-site attendance.
Competitive compensation and banking benefits, subject to program terms and conditions.
Wellbeing support and employee and family assistance programs.
Employee recognition through the MomentMakers points-based program.
Inclusive and accessible candidate and employee experience.

Hiring process

An attribute-based assessment and other skills tests may be required.
French proficiency testing may be included where applicable.
Artificial intelligence tools may be used during recruitment.

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