Health Coach (Healthcare)

Location: Remote within a CST-based schedule; availability for weekday shifts between 10:30am and 9:00pm CST and every fourth Saturday from 8:00am to 4:30pm CST

Salary: $21.50 per hour, or $25 per hour with NBC-HWC or CHES certification.

Company

hirify.global is a digital healthcare company providing software, AI-driven insights, and technology-enabled services for health plans, healthcare providers, and pharmaceutical brands.

What you will do

• Conduct inbound and outbound engagement calls to inform eligible participants about programs and enroll them.
• Provide individualized coaching to support behavior change, lifestyle improvement, and reduction of health risks.
• Make follow-up outreach calls to enrolled members without a scheduled appointment.
• Coordinate services with nurses, pharmacists, external vendors, and other multidisciplinary care team members.
• Maintain caseloads, document member progress, track program effectiveness, and participate in team meetings.
• Follow established workflows, schedules, documentation standards, and customer requirements.

Requirements

• Bachelor’s degree in a health-related field such as psychology, nutrition, or exercise science. In some cases, NBHWC certification may substitute for the health-related degree component.
• 1–2 years of related experience; customer service experience is preferred.
• Strong interpersonal and communication skills, with the ability to learn and apply motivational interviewing.
• Ability to use computer systems and Microsoft Office while conducting extended telephonic conversations and entering data.
• Ability to work independently, prioritize a moderate workload, multitask, and adapt to schedule changes.
• A hard-wired internet connection is required; Wi-Fi is not permitted.

Nice to have

• Experience with benchmarks, contact-center metrics, and schedule adherence.
• Knowledge of smoking cessation, weight management, nutrition, exercise, stress reduction, or sleep-related topics.
• NBHWC or CHES certification.

Culture & Benefits

• Structured, high-engagement outreach model using an automated dialer.
• Six weeks of required training from 8:00am to 4:30pm CST; training days cannot be missed.
• Flexible shift assignment based on business needs, including evening shifts and rotating Saturdays.
• Work as part of a multidisciplinary health and care support team.
• Equal opportunity employment and E-Verify participation.