Renewals Representative (SaaS)

Location: Remote - US; preference for candidates based on the East Coast.

US base pay range: $51,600–$60,000 USD annually, plus commission.

Company

hirify.global provides secure access solutions that help individuals and organizations manage applications, AI access, and credentials.

What you will do

• Own and lead the end-to-end renewal process in partnership with Customer Success.
• Engage customer stakeholders, identify requirements, resolve obstacles, and negotiate renewal contracts with Legal.
• Maintain an accurate rolling 90-day renewal forecast and strong pipeline hygiene.
• Identify upsell, cross-sell, and multi-year agreement opportunities during renewals.
• Execute retention playbooks, manage churn risk, and monitor customer health signals.
• Collaborate with Customer Success, Sales, Revenue Operations, Support, Legal, and Leadership on complex renewals.

Requirements

• Demonstrated experience owning and closing renewals or account management processes from start to finish.
• Strong negotiation, objection-handling, written communication, and verbal communication skills.
• Ability to manage a high-volume book of business while maintaining forecast accuracy and pipeline discipline.
• Results-driven, self-motivated approach with the ability to exceed quota in a remote-first environment.
• Ability to identify expansion opportunities and build long-term customer relationships.
• Must be based in the United States; East Coast location is preferred.

Nice to have

• Experience with Salesforce or another CRM platform.
• Familiarity with SaaS subscription models and GRR, NRR, and churn metrics.
• Prior leadership or mentorship experience in a sales or renewals organization.

Culture & Benefits

• Remote-first culture with flexible remote-centric work arrangements.
• Flexible paid time off, quarterly self-care days, and volunteer days.
• Parental leave and comprehensive health coverage for dependents.
• Home office setup and remote work stipends.
• Annual learning stipend and continuous development opportunities.
• Employee assistance program, peer recognition, and a free hirify.global Families account for up to five members.