Account Manager - Renewals (West) (SaaS)

Location: Remote within the United States, with listed locations including Las Vegas, Los Angeles, Phoenix, Portland, Reno, San Diego, San Francisco, San Jose, and Seattle. Visa sponsorship is not available.

Estimated on-target earnings: $138,000–$172,000 USD annually, including salary and target sales incentives.

Company

hirify.global develops an intelligent observability platform that helps companies monitor and optimize complex digital applications in an AI-first environment.

What you will do

• Secure and negotiate renewals for direct and partner-managed software agreements.
• Identify churn risks, develop mitigation plans, improve customer satisfaction, and maintain high renewal rates.
• Drive expansion by increasing subscription consumption, converting PAYG customers, and identifying upsell opportunities.
• Collaborate with Account Executives, Technical Success Managers, Solutions Consultants, Product, Marketing, Sales, Support, Legal, Operations, and Collections.
• Support onboarding, account health checks, business value assessments, customer business reviews, and account planning.
• Maintain accurate customer, contract, opportunity, and contact records in Salesforce.

Requirements

• 5+ years of experience in a quota-carrying, renewals, or customer success role involving complex software contracts, preferably in SaaS.
• Experience building strategic relationships with technical and non-technical customer stakeholders, including senior and C-level executives.
• Ability to build, analyze, and interpret datasets to manage a pipeline and guide customer strategy.
• Strong value-based selling, communication, negotiation, time-management, and collaboration skills.
• Experience renewing contracts early and on time and using Salesforce, Salesloft, G Suite, Excel, and PowerPoint.
• Ability to work from the United States; visa sponsorship is unavailable.

Nice to have

• Background in observability, application performance monitoring, or DevOps.
• Experience with consumption-based selling and platforms.
• Knowledge of Challenger Sale, Command of the Message, or MEDDPICC.
• Experience scaling a Customer Success function or managing projects; PMP, CSM, or CSPO certification.

Culture & Benefits

• Flexible workforce model supporting fully remote, hybrid, and office-based work.
• Healthcare, dental, vision, parental leave and planning, and mental health benefits.
• 401(k) plan with company match, flexible time off, 11 paid holidays, and volunteer time off.
• Inclusive environment focused on diverse backgrounds, perspectives, and work experiences.

Hiring process

• Employment eligibility and identity verification are required.
• A criminal background check is required.
• Some roles may require an export compliance assessment.