Manager, Front Office (Hospitality)

Location: Hard Rock Hotel New York in Midtown Manhattan, New York; onsite hospitality role

Salary: $100,000–$146,300 per year

Company

hirify.global operates the Hard Rock Hotel New York, a luxury hospitality property combining music, design, and elevated guest service.

What you will do

• Lead front office operations and ensure consistent delivery of front desk service.
• Manage guest service, resolve concerns, and deliver service recovery while maximizing room revenue and occupancy.
• Maintain Forbes and Hard Rock brand standards, property service knowledge, guest history records, room information, rates, packages, and promotions.
• Coordinate with Sales and Marketing on group booking status, room rate control, availability, and department performance plans.
• Manage, train, coach, and evaluate Front Office employees while supporting their development and recognition.
• Lead staff meetings, implement new procedures, and promote an exceptional guest experience and loyalty to the property.

Requirements

• At least 3 years of experience in a similar role.
• Strong leadership, communication, organization, problem-solving, and attention-to-detail skills.
• Ability to work in a fast-paced, high-expectation hospitality environment.
• Ability to anticipate guest needs and deliver polished, personalized service.
• Applicants must be authorized to work in the United States.

Culture & Benefits

• Collaborative, energized, and high-performing workplace focused on luxury service and individuality.
• Medical, dental, and vision benefits.
• Paid time off and retirement savings.
• Employee perks and work-life balance support.
• Equal opportunity employment compliant with applicable federal, state, and local laws.