13 дней назад
Front of House Manager (Hospitality)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Front of House Manager (Hospitality): Leading guest-facing venue operations and developing front-of-house teams with an accent on hospitality standards, staffing, scheduling, and guest satisfaction. Focus on coaching teams during high-volume shifts, improving performance through business metrics and feedback, and maintaining safety and operational standards in a fast-paced entertainment venue.
Location: Austin, Texas, United States. Onsite role requiring evenings, weekends, holidays, extended hours during peak periods, and work in varying outdoor weather conditions.
Company
is a sports entertainment company combining golf, food and beverage, events, and entertainment across high-energy venues.
What you will do
- Lead the front-of-house guest experience and maintain high standards for service, hospitality, safety, and satisfaction.
- Supervise, coach, and develop team members through in-the-moment feedback, onboarding, scheduling, delegation, and follow-up.
- Manage opening and closing procedures, assigned shifts, staffing levels, and venue operations.
- Use business metrics and guest feedback to improve performance, revenue, and profitability.
- Support ordering, inventory management, facilities needs, and compliance with operational standards.
- Maintain a positive, high-energy environment aligned with values.
Requirements
- 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
- High school diploma or equivalent.
- Ability to obtain required licenses and certifications for the location.
- Must be 21 years of age or older where required by state or local law.
- Ability to lift and move items up to 50 pounds occasionally and remain active on the venue floor for extended periods.
- Must be authorized to work in the United States; employment eligibility is verified through Form I-9 and E-Verify.
Culture & Benefits
- High-energy, high-volume venue environment centered on guest experience and hospitality.
- Free play and half-price food for qualifying team members.
- Health, dental, and vision benefits for qualifying team members.
- 401(k) team member match for qualifying team members.
- Free mental well-being platform.
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