Client Success Manager (Web3)

Location: Singapore Headquarters; primarily in person Monday through Thursday with optional work-from-home Fridays

Company

Builds infrastructure for consumer-facing fintech applications, including onboarding, account access, deposits, and money movement for blockchain-based systems.

What you will do

• Own named enterprise client relationships through regular syncs, reviews, escalations, renewals, and expansion.
• Provide coverage across the enterprise client book so accounts have consistent support during Asia hours.
• Manage mid-market client triage and kickoffs, then build self-service processes with the Client Success lead.
• Use Claude or equivalent AI tools for drafting, data analysis, documentation, and recurring client questions.
• Provide engineering, product, and design with clear written context and support client meetings and conferences.

Requirements

• 5+ years of experience in client success or technical account management.
• Experience owning named enterprise accounts at an API, infrastructure, or payments company.
• Technical ability to follow integrations and answer most client questions without writing production code.
• Strong practical AI skills and fluency with Claude or an equivalent tool.
• Ability to manage difficult conversations, renewals, pricing discussions, and cross-hirify.globalctional communication.
• Excellent asynchronous collaboration across time zones and strong communication with engineering, product, and design.

Nice to have

• Crypto experience, especially with DeFi protocols, perpetuals venues, prediction markets, or exchanges.
• Payments or on-ramp experience.
• SQL or familiarity with business intelligence tools.

Culture & Benefits

• Work primarily from the Singapore headquarters for fast, iterative collaboration.
• Optional work-from-home Fridays.
• Emphasis on documenting, automating, or removing broken processes.
• Direct and transparent client communication, including early escalation of difficult issues.