Customer Success Manager, APAC (Web3)

Location: Singapore

Company

hirify.global provides enterprise-grade infrastructure for securely moving, storing, issuing, and operating digital assets through its hirify.global Network and MPC-based wallet infrastructure.

What you will do

• Manage a portfolio of customers using scalable playbooks to drive adoption and operational success.
• Build trusted advisor relationships and establish regular touchpoints around adoption goals and technical objectives.
• Translate product usage data, health scores, and risk indicators into actionable customer guidance.
• Identify at-risk accounts, resolve integration and operational issues, and support deployment best practices across email, web calls, Slack, and mobile.
• Partner with Sales and other teams on account growth, renewals, upsell, expansion, and customer advocacy.

Requirements

• Bachelor’s degree and 1–3 years of experience in Account Management, Customer Success, or a related SaaS or technology role.
• Business-level English proficiency is required.
• Comfort using AI tools for account management, reporting, and customer communication.
• Ability to manage a portfolio efficiently through scalable processes and translate business requirements into business value.
• Strong communication and organizational skills.
• Experience supporting customers on complex or technical platforms is preferred.

Nice to have

• Business-level Mandarin, Korean, or Japanese.
• Technical account management experience.
• Creative, scalable problem-solving and ownership of portfolio-level outcomes.

Culture & Benefits

• Cross-functional collaboration with Sales, Support, Product Management, and Customer Success.
• Work with digital-asset infrastructure used by financial institutions, banks, recognized brands, and Web3 companies.
• Focus on scalable customer engagement and consistent customer experience across a broad portfolio.