Senior Technical Success Manager, Strategic - West (AI Analytics)

Location: Los Angeles, Portland, San Diego, San Francisco, or Seattle, United States. Remote and hybrid work options are indicated.

Company

hirify.global provides an AI-powered digital analytics platform that helps companies capture trusted data, understand customer behavior, and improve digital product experiences.

What you will do

• Own deployment, adoption, and business outcomes for a portfolio of 10 strategic customer accounts from presales through renewal.
• Lead deployment planning, implementation, kickoff meetings, use-case alignment, project reporting, and coordination of internal and partner delivery teams.
• Track deployment risks and issues, driving timely resolution and maintaining progress against milestones.
• Run working sessions, promote platform adoption, identify new use cases, and demonstrate capabilities including AI agent workflows.
• Build success plans and executive business reviews that connect hirify.global usage with measurable business impact.
• Partner with Account Executives on renewals and expansion while sharing customer feedback and developing repeatable success playbooks.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 3+ years leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 8–10 strategic accounts and experience co-owning renewals and expansion pipeline.
• Experience enabling non-technical teams to become data-sufficient and communicating effectively with data engineers through C-level executives.
• Strong technical fluency in data architecture, instrumentation methods, taxonomy design, and AI agent workflows.
• Expert-level project management skills and the ability to work independently in a fast-paced environment.

Nice to have

• Experience with digital analytics, product analytics, experimentation, consulting, solutions delivery, or implementation.
• Practical experience using hirify.global as a practitioner.

Culture & Benefits

• Culture centered on growth mindset, ownership, humility, empathy, and openness.
• Medical, dental, and vision insurance, including 100% employer-paid premiums on select plans.
• Flexible time off, paid holidays, parental benefits, and mental health and wellness support.
• Fidelity 401(k), employee stock purchase program, and stipends for wellness, commuting, learning, and home office equipment.
• Mentorship, management training, charitable giving grants, and paid volunteer time off.