Customer Success Director, Banking APAC

Location: Singapore

Company

hirify.global provides a secure digital asset platform and network used by financial institutions, banks, global brands, and Web3 companies.

What you will do

• Own post-sale outcomes for strategic banking and fintech customers, including time-to-value, adoption, retention, and expansion.
• Define and scale a banking customer success playbook with onboarding standards, adoption maturity models, KPIs, and expansion signals.
• Guide customers through proofs of concept, outcome-based success plans, production readiness, cost-to-serve, risk mitigation, time-to-launch, and uptime goals.
• Manage portfolio health, churn mitigation, renewal performance, and expansion strategy in partnership with Sales.
• Lead executive business reviews, adoption health checks, roadmap sessions, enablement workshops, and customer training.
• Coordinate Product, Engineering, Support, Services, Marketing, and Sales to resolve complex technical and strategic challenges and lead escalations.

Requirements

• 10+ years of experience in Customer Success, Technical Account Management, or enterprise client leadership within SaaS, fintech, banking, or crypto.
• Strong knowledge of banking and payments infrastructure, compliance environments, digital wallets, APIs, and blockchain-based systems.
• Experience managing and growing complex enterprise accounts with strong commercial judgment and executive presence.
• Ability to translate customer architecture and business goals into measurable outcomes.
• Strong analytical, project management, and data-driven decision-making skills, including experience with CRM, customer success platforms, and product adoption analytics.
• Comfort using AI tools for account management, reporting, and customer insights.

Nice to have

• Business-level proficiency in Mandarin, Korean, Japanese, or another APAC language.

Culture & Benefits

• Work in a global, fast-paced digital asset infrastructure environment.
• Collaborate cross-functionally with Product, Engineering, Support, Services, Marketing, and Sales.
• Engage with senior banking, fintech, payments, and crypto infrastructure leaders.
• Navigate evolving regulatory and compliance frameworks.