Technical Client Success Manager (Digital Assets)

Location: Singapore; APAC business hours with participation in a global follow-the-sun support rota.

Company

FCA-regulated hirify.global provides institutional-grade digital asset execution, liquidity access, portfolio monitoring, and risk management software.

What you will do

• Own a defined portfolio of institutional clients, managing relationships, expectations, satisfaction, retention, and adoption.
• Lead client onboarding and design platform solutions, product recommendations, and configurations for operational and execution workflows.
• Translate client needs into structured technical requirements for Product and Engineering teams.
• Partner with APAC Sales on prospective client meetings, platform demonstrations, pitches, and account growth opportunities.
• Provide technical support during APAC business hours, investigate order flow anomalies, market data issues, and execution exceptions, and coordinate follow-the-sun handovers.
• Create support documentation and improve support workflows, tools, and processes.

Requirements

• 2–5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Sales Engineer.
• Experience solutionising client needs into platform configurations and product recommendations.
• Strong relationship management, presentation, communication, analytical, and problem-solving skills.
• Solid understanding of APIs, technical integrations, and front-to-back trading systems, including EMS, OMS, PMS, market structure, and connectivity.
• Familiarity with financial markets and trading workflows; experience with valuation, risk, or pricing concepts is beneficial.
• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field, or equivalent practical experience.

Nice to have

• Experience in fintech, crypto trading platforms, blockchain infrastructure, or institutional digital assets.
• Network within the institutional digital assets space in Asia.
• Working knowledge of Python or SQL for data analysis, debugging, or system querying.
• Experience with customer success platforms, ticketing systems such as Zendesk or Jira, and technical documentation tools.
• Fluent or business-level Mandarin.

Culture & Benefits

• Fully paid medical and discounted dental schemes for employees and their families.
• Generous time off, bank holidays, enhanced parental leave, paid study leave, and personal leave.
• Weekly Grab allowance of up to S$75 for use in the Singapore office.
• Discounted gym scheme and Employee Assistance Programme.
• Series A fintech environment with offices in London, New York, and Singapore.