Operations Supervisor (Insurance)

Location: Hybrid in Allentown, Pennsylvania, United States

Salary: USD $69,000–$89,000 per year

Company

hirify.global is a midsized U.S. property and casualty insurance company.

What you will do

• Supervise, coordinate, and monitor unit activities to maintain accurate, high-quality output and production standards.
• Schedule, prioritize, and distribute workflow while ensuring deadlines and service standards are met.
• Audit procedures, controls, and completed work for quality, accuracy, and compliance with company and statutory requirements.
• Coordinate with supervisors, branches, state agencies, vendors, insureds, and agents.
• Review and authorize refunds, payments, credits, purchases, and settlements within the assigned authority level.
• Manage office services, equipment, vendors, administrative records, staffing recommendations, and local IT coordination.

Requirements

• Ability to multitask and solve problems effectively.
• Excellent written and verbal communication skills.
• Ability to analyze processes and develop and implement solutions.
• Proficiency with Microsoft Office software.
• 1+ year of supervisory experience.
• 5+ years of processing support experience preferred; a college degree is preferred.

Culture & Benefits

• Hybrid work arrangement.
• Health care plans and a retirement savings plan with company match.
• Employee Stock Purchase Program with a discount.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off and incentive plan eligibility.
• Equal employment opportunity and an inclusive workplace focused on diverse perspectives.