National Operations Manager (Employee Benefits)

Location: Remote US

Company

Insurance brokerage organization operating an Employee Benefits segment across multiple regions.

What you will do

• Develop and implement national operating standards and best practices for Employee Benefits.
• Identify inefficiencies and lead workflow improvements that increase accuracy, productivity, and client experience.
• Monitor regulatory compliance, internal controls, audit standards, and operational risk, implementing corrective actions where needed.
• Partner with IT and business leaders to optimize agency management systems and use automation tools.
• Establish KPIs and reporting dashboards to measure operational effectiveness and support continuous improvement.
• Lead cross-functional operational integration during mergers, acquisitions, and organizational restructuring.

Requirements

• 6–8 years of experience in insurance brokerage operations, including Employee Benefits and process improvement.
• Bachelor’s degree in business, human resources, or a related field.
• Advanced knowledge of operational best practices, Employee Benefits workflows, compliance requirements, and agency management systems.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Proficiency in Microsoft Office Suite and the ability to lead cross-functional initiatives without direct authority.
• Ability to work remotely from the United States.

Culture & Benefits

• Fully remote work arrangement within the United States.
• High-autonomy role with influence across regional operations, technology, and senior management.
• Opportunity to shape enterprise-level operational strategy and continuous improvement initiatives.