Policy Operations Specialist (Insurance)

Location: Boston, United States; hybrid schedule requiring two days in the office each week

Salary: $50,000–$70,000 per year

Company

hirify.global is an international specialist insurer serving commercial clients with products covering technology, cyber and data risk, professional liability, media, entertainment, management liability, and other specialized risks.

What you will do

• Execute midterm policy changes, endorsements, cancellations, renewals, binding support, issuance, and ongoing policy maintenance.
• Respond to broker, client, and stakeholder servicing requests with timely and accurate communication.
• Build trusted relationships while resolving policy servicing needs and supporting positive client outcomes.
• Identify workflow improvements that increase servicing efficiency, accuracy, and consistency.
• Document operational processes and collaborate with Underwriting, Product, SPADE, and business stakeholders.
• Ensure policy servicing aligns with business needs, compliance standards, and operational excellence goals.

Requirements

• At least 2 years of experience in a fast-paced, customer-service-oriented operational environment.
• At least 1 year of experience in insurance servicing, policy administration, or operations.
• Strong organizational and execution skills with the ability to manage high volumes of servicing requests.
• Excellent communication, follow-through, and stakeholder management skills.
• Ability to work through ambiguity and remain composed in complex or regulated environments.
• Detail-oriented approach focused on accuracy, compliance, and client experience.

Culture & Benefits

• Hybrid work with a modern office environment.
• 401(k) with company matching, health insurance, vision, dental, and FSA plans.
• Paid time off, holidays, parental leave, and a four-week paid sabbatical after five years of service.
• Life, short-term disability, and long-term disability coverage.
• Health, fitness, mental wellbeing, adoption assistance, and medical travel reimbursement programs.
• Values-driven culture emphasizing courage, quality, integrity, execution, and inclusion.